Frequently Asked Questions.
Everything you need to know about ordering from Wholesale HQ, wholesale delivery, no minimum order quantities, fulfilment, products and growing your business with WHQ.
Answers before you need to ask.
Wholesale HQ is an online wholesale sourcing and fulfilment platform supporting businesses, independent retailers and online sellers across the UK.
Our model is built around flexibility. Many wholesale lines can be ordered without a minimum order quantity, allowing businesses to test products, control stock levels and scale according to demand.
Browse the questions below for information on ordering, delivery, fulfilment, products, accounts and support.
About Wholesale HQ
Wholesale HQ is a UK-focused online wholesale sourcing and fulfilment platform offering access to products across a broad range of categories.
WHQ supports start-ups, ecommerce sellers, independent shops, market traders and growing businesses with flexible ordering and online wholesale purchasing.
Yes. Wholesale HQ serves customers throughout England, Scotland, Wales and Northern Ireland, as well as selected international destinations.
WHQ is suitable for:
- Online retailers
- Ecommerce store owners
- Amazon, eBay and Shopify sellers
- Market and event traders
- Independent retail shops
- Dropshipping-style businesses and resellers
- Start-up businesses
- Growing retail brands
Orders & wholesale purchasing
Many WHQ wholesale products are available with no minimum order quantity, allowing you to order a single unit or increase quantities as your business grows.
Bespoke products, custom packaging and certain projects may have their own minimum quantities. Any applicable requirements are shown on the product page or confirmed during quotation.
Standard WHQ wholesale ordering does not require a minimum basket value. Delivery charges and available shipping options are calculated according to your order and destination.
Yes. Individual-unit ordering is available across many WHQ product lines, making it easier to test new products before increasing your stock commitment.
Browse the WHQ catalogue, choose the products and quantities you need, add them to your basket and complete checkout online.
Always review pack sizes, product options, delivery information and order totals before completing payment.
Yes. Where single-unit ordering is available, you can purchase a smaller quantity to assess product suitability, quality and customer demand before placing larger orders.
Ecommerce & fulfilment
WHQ supports eligible direct-to-customer fulfilment orders. Businesses can source products, generate customer orders and, where eligible, provide the customer's delivery address for WHQ to manage the pick, pack and delivery process.
Product eligibility, delivery times and shipping costs should always be considered when setting expectations with your own customers.
Yes, for eligible fulfilment orders. Enter the nominated delivery address when creating the order and ensure all customer delivery details are correct before checkout.
WHQ is used by ecommerce businesses and online resellers. Customers remain responsible for ensuring their listings, advertising and selling activities comply with the requirements of the marketplace or platform they use.
Shipping & delivery
Yes. WHQ delivers across England, Scotland, Wales and Northern Ireland to residential and commercial addresses.
Selected international destinations are also available.
The current estimated standard UK delivery window is 10–14 working days.
Working days exclude weekends and UK bank holidays. Delivery estimates can vary depending on product availability, order volumes, seasonal demand and courier routing.
Some product categories or bespoke services may have different delivery or production times.
Tracking and delivery updates are provided where available once an order enters the courier network.
Shipping charges depend on factors such as destination, order weight and the delivery options available for your order. Final shipping charges are confirmed at checkout.
You can use the WHQ delivery information page to review published rates before placing your order.
Once your order has been successfully placed:
- Your order is confirmed and enters processing
- Products are allocated and prepared
- Your items are picked and packed
- The parcel is prepared for carrier collection
- Tracking or delivery updates are provided where available
Business & wholesale support
Yes. WHQ is designed to make wholesale sourcing more accessible to start-ups and smaller businesses by reducing the need for large upfront stock commitments on eligible products.
Yes. Businesses can begin with smaller orders, identify the products that perform well and increase order quantities as customer demand develops.
Yes. WHQ supplies online businesses as well as physical retail shops, independent sellers, market traders and event-based businesses.
Products & catalogue
WHQ carries products across a broad range of categories including jewellery, accessories, home products, bags, seasonal products, beauty, clothing, technology accessories, packaging, children's products and adult 18+ ranges.
Product availability changes as new lines are introduced and existing ranges are updated.
Yes. WHQ has dedicated adult 18+ product ranges covering a variety of products intended for eligible adult customers and retailers.
Customers are responsible for complying with any applicable age-restriction, marketplace and advertising requirements.
Yes. WHQ offers custom and branded packaging solutions for suitable projects, including food packaging.
Custom manufacturing projects normally have separate minimum quantities, artwork requirements and production lead times.
Accounts, payments & security
Account functionality allows customers to access relevant wholesale features, manage orders and review previous purchases where available.
Payments are processed through the secure payment services available through the WHQ checkout.
Registered customers can access account functionality and order information available through their WHQ account.
Returns, issues & support
Contact WHQ as soon as possible and provide your order reference together with details of the issue.
For damaged products, WHQ may request photographs and supporting information so the issue can be reviewed.
Delivery windows are estimates and delays can occasionally occur because of peak demand, courier routing, product availability or circumstances outside WHQ's control.
If your order has passed the expected delivery window, contact WHQ with your order reference so the team can review it.
Use the official WHQ contact channels for product, order, delivery, fulfilment or account enquiries.
Why businesses use Wholesale HQ
WHQ combines:
- No MOQ across many eligible wholesale lines
- Single-unit ordering across many products
- UK-wide delivery
- Selected international shipping
- Eligible direct-to-customer fulfilment
- A broad multi-category catalogue
- Custom packaging support
- Flexible online ordering
WHQ is designed for both one-off sourcing and repeat purchasing. Businesses can test products, reorder successful lines and expand into additional categories as they grow.
Useful links
More information to help you plan your next order.
Start small. Scale what works.
Explore WHQ's wholesale catalogue, test new products and order the quantities that make sense for your business.