This page explains how returns, refunds and exchanges work at Wholesale HQ, including the return window, item-condition requirements, damaged-item process and return shipping responsibilities.
Returns must meet the WHQ policy conditions before they can be accepted. Contact WHQ first rather than sending an item back without approval.
Your item must meet all relevant policy conditions.
Contact WHQ within 48 hours of delivery by WhatsApp or email.
Include your order number, reason for return, product image where relevant and an image of the invoice.
WHQ aims to respond within 3 working days to confirm whether the return request is accepted.
If approved, return the item in its original condition and packaging within the 10-day return period.
WHQ reviews return requests before asking customers to send products back. This helps avoid unnecessary return costs where an item does not qualify under the policy.
Some products are exempt from return for hygiene, safety or condition reasons.
Customers are responsible for the cost of returning items. Original shipping charges are non-refundable.
For higher-value returns, WHQ recommends considering a trackable shipping service or shipping insurance. WHQ cannot guarantee receipt of a returned parcel that is not delivered successfully.
Once a returned item is received and inspected, WHQ will notify you whether the refund has been approved or rejected.
Approved refunds are returned to the original payment method. The current policy states that refunds are issued within 10 business days of return approval.
If a refund has been approved but has not appeared yet, first check your bank account. You may also need to contact your card provider or bank because processing times can vary.
If you have completed those checks and still have not received the refund, contact WHQ at info@wholesalehq.co.uk.
WHQ only replaces items where they are defective or damaged. If you need an exchange for the same item, contact WHQ by email before returning anything.
Exchange delivery times may vary depending on your location and product availability.
If goods arrive damaged, contact WHQ as soon as possible and within the required 48-hour reporting window. Include clear photographs of the damaged product, your order information and invoice so the issue can be reviewed.
Depending on the outcome, WHQ may arrange a refund or replacement in line with the returns policy.
Sale items are not eligible for refunds or exchanges under the current WHQ returns policy.
Use the official details below to start a return request or ask a question about an existing refund or exchange.
This page presents the existing WHQ returns and refunds policy in the updated website style. Because returns and consumer rights can be legally sensitive, the policy wording and exclusions should be reviewed if WHQ changes its business practices or terms.
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